Communications that inform, inspire and influence.

About Jennifer

I’ve always been a storyteller, but what keeps me passionate about communications is what a good story can actually do inside and outside an organization.

I believe the best communications functions do far more than promote what a company sells. They help people understand where the business is going, why it matters, and the role they play in getting there. I have a particular heart for internal communications because when employees understand and believe in the story, they can become some of an organization’s strongest advocates. But those internal and external stories have to connect, because employees, customers, communities, policymakers, investors, and the media all shape how an organization is understood and trusted.

I began my career in the United States Congress, later moving to in-house public affairs roles, where I learned to listen, build trust, understand different points of view, and communicate complicated issues to very different audiences. Those lessons have stayed with me as my career expanded into global corporate communications, media and public relations, executive positioning, crisis and reputation management, M&A, culture, and transformation.

At Domtar, I built and led a global communications function across the Americas and Europe. Following a three-company merger, I helped bring employees together around a new identity, leading a global rebrand and internal launch spanning three locations, two languages, and multiple time zones. I advised the Chairman, CEO, Board, and executive leadership; served as a company spokesperson; and led communications through complex business, regulatory, and reputation issues. My work included executive positioning, media relations, crisis communications, stakeholder engagement, and public affairs.

I’ve also worked across government, utilities, real estate, and telecommunications, including helping cities navigate the introduction of 5G infrastructure in complex regulatory environments. Moving between industries has made me agile and quick to learn. I know communications and public affairs, and I know how to learn a business, earn the trust of its experts, and translate what they know into something people can understand and act on.

As a leader, I want smart people to try things, bring ideas forward, learn from what doesn’t work, and find their own path to success. I lead with clarity, adaptability, and trust, and when things get complicated, I’m steady. Whether the challenge is a merger, crisis, new brand, changing culture, or emerging technology, that’s the work that continues to inspire me.